Conditions - Down Under Tours

Conditions

Kuranda, Cape Tribulation & Hartley's Crocodile Adventures Tours

  1. The laws of Queensland govern the tour.
  2. The wearing of face masks is required on all of our vehicles by QLD Public Health Direction.
  3. Down Under Tours (‘DUT’) accepts no responsibility for passengers or their property failing to be at designated points at designated times or for any loss or damage arising out of such failure.
  4. Allow a 15 minute window from advised pick-up time.
  5. DUT reserves the right to change the tour route according to road conditions and may alter or omit advised stopping places.
  6. Accommodation Pickup not available from Holloways Beach, Machans Beach and Yorkey’s Knob.
  7. Children’s ages 4-14 inclusive. Children under the age of 4 travel free of charge unless specified and must be booked as infants.
  8. Tours do not operate on Christmas Day.
  9. A 25% fee applies for any cancellations on day of travel, or for passengers who fail to appear on day of departure.
  10. If you cancel your reservation more than 24 hours prior to departure, a refund may be due. If you are eligible for a refund, it will be processed within 3 business days of cancellation. Merchant fees are non-refundable.
  11. The Kuranda Scenic Rail (KSR) is subject to extreme weather conditions resulting in non-operation. In this instance, return Skyrail will be provided to substitute the KSR portion. You will be advised on the day of alternative arrangements that will be available to you.
  12. Skyrail Rainforest Cableway is subject to extreme weather conditions resulting in non-operation. You will be advised on the day of alternative arrangements that will be available to you.
  13. Cancellation fee applies on all Gold Class bookings amended or cancelled on day of departure.
  14. Merchant fees apply on all credit card payments. Payment is to be made prior to travel and we accept Visa, Master Card & Amex.
 Down Under Tours Australia ABN 19 011 012 945 • PO Box 5670, Cairns QLD 4870

Valid to 31-Mar-2023.

Daintree Dreaming Tours

  1. The laws of Queensland govern the tour.
  2. The wearing of face masks is required on all of our vehicles by QLD Public Health Direction.
  3. Down Under Tours Australia (‘DUT’) accepts no responsibility for passengers or their property failing to be at designated points at designated times or for any loss or damage arising out of such failure.
  4. Allow a 15 minute window from advised pick-up time.
  5. DUT reserves the right to change the tour route according to road conditions and may alter or omit advised stopping places.
  6. Itineraries may operate in reverse due to tides at Cooya Beach.
  7. Accommodation Pickup not available from Holloways Beach, Machans Beach and Yorkey’s Knob.
  8. Children’s ages 4-14 inclusive. Children under the age of 4 are not recommended for Daintree Dreaming tours.
  9. A 100% fee applies for any cancellations within 48 hours of travel, or for passengers who fail to appear on day of departure.
  10. Merchant fees apply on all credit card payments. Payment is to be made prior to travel and we accept Visa, Master Card & Amex. 

Cooktown Tours

  1. Adventure North Australia is a brand of Down Under Tours (Australia) pty ltd [the operator] and operates in a region that may be adversley affected by weather and road conditions.
  2. The laws of Queensland govern the tour
  3. The wearing of face masks is required on all of our vehicles by QLD Public Health Direction.
  4. Cancellations within 48 hours or no show prior to departure – 100% non-refundable
  5. Cancellations within 7 days of departure – 50% non-refundable
  6. The operator reserves the right to cancel any tour, change vehicle type, alter the itinerary, or arrange an alternative operator if necessary
  7. All tours are subject to weather conditions
  8. If the Bloomfield track is closed or safety considerations arise, an alternative route via the mulligan highway will be taken –  no refund will be given in these circumstances or in the event of any delay curtailment or alteration of a trip resulting from any cause including adverse weather conditions or mechanical failure
  9. Cooktown flight amendments and cancellation incur a $35 per person fee from the time of booking
  10. Flights are commercially operated by hinterland aviation between cairns (address: general aviation terminal, hangar 7, Tom McDonald drive, cairns) and Cooktown airport. Check-in required 45min prior to departure at airport
  11. The operator cannot guarantee pick up or drop off times and are not liable for passenger failure to connect with other services
  12. Whilst we make every effort to safeguard our clients and their belongings, we cannot be held responsible for personal injury or loss due to events which are beyond our control
  13. Travel insurance is not included but highly recommended.
  14. Fuel charges and taxes included (GST included)
  15. Tours operate with a driver-guide.
  16. The operator accepts no responsibility for passengers failing to be at their designated points at designated times
  17. Not available from Holloways, machans beach or Yorkeys knob
  18. Minimum numbers apply

Important note: small overnight bag maximum 15 kgs per person only, no suitcases allowed

Prices valid from May – November 2022 and include GST.

Lost Property

Although Down Under Tours endeavours to ensure that all passenger’s belongings are secure throughout the tour/charter and that all belongings are collected on disembarkment, Down Under Tours and its employees shall not be responsible for lost property. If an item is left on our vehicle, there are two options to ensure its return:
  1. Guests can make their own way to our Depot at 26 Redden Street, Portsmith, between the hours of 6am and 5pm daily to collect their item, or
  2. If guests are unable to collect the item themselves, they can contact a courier service (we suggest Pack & Send) to collect the item from our premises and deliver to their nominated address.
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