Conditions: Group charter - Down Under Tours

Conditions: Group charter

TRAILERS:

  • No additional charge applies if luggage trailer is required

AIRPORT ARRIVALS:

  • Coach & driver will remain in the Airport holding bay until the Tour Leader has assembled passengers, with their luggage, and is ready for loading. At this time, the Tour Leader will phone our Operations team on (07) 4047 9002 who will then instruct our driver to enter the arrivals loading area. For all groups requiring the driver to meet the group in the arrivals hall, additional 30 minutes  will need to be booked, (using DM&G30)
  • Our Office hours are 6am-6.30pm daily. If your group is arriving outside of these hours, our driver will wait until 20 minutes after the flight has landed, then make their way to the arrivals loading area. The emergency number for any after-hours transfers is 0459 126 645

FOOD, DRINKS & ALCOHOL:

  • No food or drink to be consumed on any coach other than bottled water or drinks with screw top lids. No hot beverages allowed
  • Alcohol is strictly prohibited onboard all Down Under Tours coaches. DUT reserves the right, under legislation, to refuse to carry intoxicated or disorderly passengers
  • CLEANING FEE: A $350 cleaning fee will apply should the coach’s interior require professional cleaning due to passengers being sick on board. Replacement vehicle (after sick passenger) is subject to availability. If a replacement vehicle is required, the full charge applies for the original coach plus the replacement coach

GENERAL CANCELLATIONS & AMENDMENTS:

  • Coach booking cancellations after 17:00 the day prior incur a 50% cancellation fee
  • Fail to load groups incur a 100% cancellation fee
  • Group bookings that include entrance fees/meals booked on your behalf cancelled 24 hours prior to departure will incur a 100% cancellation fee
  • Any amendment requests by Tour Leaders/Guides that alters either the time or kilometres that were pre-booked, and will therefore change the pre-booked price, must be approved in writing by an authorised person

CRUISE SHIP CANCELLATIONS & AMENDMENTS:

  • A 100% cancellation fee applies to cancellation of coaches are 16:00 the day prior.
  • Emergency bookings generated from changes to ship schedule must be made by 08:00 the day prior and coaches are subject to availability. While we will do our best, DUT cannot guarantee to supply the full quantity of vehicles requested for this service

GUIDE POLICY:

  • If a guide pick-up is required, and the coach has to make a deviation or special journey to do so, an additional charge will apply (POA). All guide pick-up requests are subject to operational constraints
  • A guide can travel FOC with a group once group numbers exceed 15 passengers, unless prior arrangements have been made

GENERAL CONDITIONS:

  • DUT reserves the right to upgrade groups into a larger vehicle size
  • DUT reserves the right to cross-hire transfer & charters to reputable coach companies during busy periods to meet industry demand
  • Rates do not include entrance fees
  • Luggage: Our vehicles allow for 1 piece of luggage and 1 piece of hand luggage per person. Additional charges apply if passenger luggage exceeds this

NEW ACCOUNTS:

  • All new accounts require full, cleared payment 7 days prior to travel for a 6 month period before an application for credit will be issued
  • Merchant fees apply on all credit card payments. Payment is to be made prior to travel and we accept Visa, Master Card & Amex

COACH PLACEMENT:

  • If you require coaches to be in place 15 minutes prior to departure instead of the standard 10 minutes, there will be an additional charge (see code: ERLY15)
  • If you require coaches to be in place 30 minutes prior to departure instead of the standard 10 minutes, there will be an additional charge (see code: ERLY30)

Valid to 31-Mar-2019.

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