Conditions: Group charter

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GENERAL CANCELLATIONS & AMENDMENTS:

Coach booking cancellations after 12:00 the day prior incur a 100% cancellation fee
Fail to load groups incur a 100% cancellation fee
Group bookings that include entrance fees/meals booked on your behalf cancelled within 72 hours of departure will incur a 100% cancellation fee
Any amendment requests by Tour Leaders/Guides that alters either the time or kilometres that were pre-booked, and will therefore change the pre-booked price, must be approved in writing by an authorised person
Any changes to a booking within 24 hours of travel are subject to availability and may incur a surcharge

GENERAL CONDITIONS:

All prices are subject to change. Price changes may occur because of matters outside our control which increase the cost of the product or service. Such factors include, but are not limited to, supplier costs, fuel increases, taxes and levies.
DUT reserves the right to upgrade groups into a larger vehicle size
DUT reserves the right to cross-hire transfer & charters to reputable coach companies during busy periods to meet industry demand
Rates do not include entrance fees
Luggage: Our vehicles allow for 1 piece of luggage and 1 piece of hand luggage per person. Additional charges apply if passenger luggage exceeds this

AIRPORT ARRIVALS:

Cairns Airport charge access fees for all operators. We have 20 minutes to enter the loading area, greet passengers onto the coach, load luggage and depart the Airport. Coach & driver will remain in the Airport holding bay until an elected Tour Leader has assembled passengers, with their luggage, and is ready for loading. At this time, we request that the Tour Leader phone our Operations team on (07) 4047 9002 who will then instruct our driver to enter the arrivals loading area. For all groups requiring the driver to meet the group in the arrivals hall, additional 30 minutes will need to be booked, (using DM&G30)
Our Office hours are 6am-5pm daily. If your group is arriving outside of these hours, our driver will wait until 20 minutes after the flight has landed, then make their way to the arrivals loading area. The emergency number for any after-hours transfers is 0459 126 645

TRAILERS:

Trailers are available on transfers & touring with luggage on Airport Transfers and Touring Codes with “A” prefix. If travelling on Daintree Ferry additional Trailer Charge applies.

FOOD, DRINKS & ALCOHOL:

No food or drink to be consumed on any coach other than bottled water or drinks with screw top lids. No hot beverages allowed.
Alcohol is strictly prohibited onboard all Down Under Tours coaches. DUT reserves the right, under legislation, to refuse to carry intoxicated or disorderly passengers
CLEANING FEE: A $350 cleaning fee will apply should the coach’s interior require professional cleaning due to passengers being sick on board. Replacement vehicle (after sick passenger) is subject to availability. If a replacement vehicle is required, the full charge applies for the original coach plus the replacement coach

GUIDE POLICY:

If a guide pick-up is required, and the coach has to make a deviation or special journey to do so, an additional charge will apply (POA). All guide pick-up requests are subject to operational constraints.
Subject to approval, an accompanying guide can travel FOC once group members exceed 15 passengers. 48 hours notice is required for FOC guides.

COACH PLACEMENT:

If you require coaches to be in place 15 minutes prior to departure instead of the standard 10 minutes, there will be an additional charge.
If you require coaches to be in place 30 minutes prior to departure instead of the standard 10 minutes, there will be an additional charge.